Return & Exchange Policy
We want you to be happy with your Backbnchr purchase. Please read our return and exchange policy carefully before placing your order.
Exchange Policy
* Exchanges are accepted within 7 days of delivery.
* The product must be unused, unworn, unwashed, and in its original condition with all original tags and packaging intact.
* To request an exchange, please contact us within 7 days of receiving your order and provide your order ID and product details.
* Products that have been worn, washed, damaged, altered, or returned without their original tags may not be eligible for exchange.
* Exchange requests are subject to product availability.
Refund Policy
* We do not provide refunds.
* Once an order has been successfully delivered, the amount paid cannot be refunded.
* Eligible customers may request an exchange according to the conditions mentioned above.
Important
Backbnchr reserves the right to reject an exchange request if the product does not meet the conditions stated in this policy.
Frequently asked questions
Please check the size chart provided on each product page before placing your order.
Delivery times may vary depending on your location. The estimated delivery time is 4-7 days .
Please contact us soon as possible after delivery with your order details and clear photos/videos of the product so we can exchange the product.
Order cancellation depends on whether your order has already been processed or shipped. Contact us as soon as possible if you need to request a cancellation.